Customer Complaints

Hear It. Fix It. Win Them Back.

Complaints get lost in inboxes. Root causes repeat.

With Isoright you can

Centralise capture, triage, investigation and response. Link to product lots, processes, and suppliers; trigger NCR when needed; keep the customer informed.

Features

• Capture complaints received.
• ​Categorise, prioritise, and assign owners with due dates.
• Tie complaints to affected products/services and batches. 
• Launch NCR and track effectiveness.
• Analyse trends by customer, product, process.

Usage Examples

• NCR — Seamless escalation path.
• ​Warranty Returns — Capture via NCR system.

Standards Addressed

• ISO 9001: 
  • 8.2.1 (customer communication),
  • 9.1.2 (customer satisfaction),
  • 10.2.​

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Close the loop with your customers.

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